Select Page

Complaints Policy

1. Introduction

1.1 Purpose

This Complaints Policy outlines the procedures and principles that WhitoMedia follows for handling and resolving complaints from customers, clients, employees, and other stakeholders. We are committed to addressing complaints promptly, fairly, and transparently.

1.2 Scope

This policy applies to all individuals and entities who wish to file a complaint regarding WhitoMedia’s products, services, employees, or business practices.

2. Principles

2.1 Accessibility

We ensure that our complaints process is accessible to all individuals, including those with disabilities, and we provide reasonable accommodations when needed.

2.2 Fairness

We treat all complaints with fairness and impartiality, ensuring that complainants are heard and their concerns are taken seriously.

2.3 Privacy and Confidentiality

We respect the privacy and confidentiality of complainants, and we handle their personal information in accordance with relevant privacy laws.

3. Filing a Complaint

3.1 Methods

Complaints can be filed through various methods, including in person, by phone, email, or through an online complaint form.

3.2 Information Required

Complainants are encouraged to provide as much information as possible, including details of the issue, relevant dates, and any supporting documentation.

4. Complaint Handling Process

4.1 Acknowledgment

We acknowledge receipt of complaints promptly and provide complainants with a reference number for tracking.

4.2 Investigation

Complaints are thoroughly investigated by designated personnel with the appropriate expertise.

4.3 Resolution

We aim to resolve complaints as quickly as possible, providing a clear response to the complainant.

4.4 Escalation

If a resolution cannot be reached promptly, the complaint may be escalated to higher levels of management for further review and resolution.

5. Communication with Complainants

5.1 Updates

We provide regular updates to complainants on the status of their complaints, including expected timelines for resolution.

5.2 Response

Complainants receive a written response detailing the outcome of the investigation and any actions taken.

6. Appeal Process

6.1 Appeals

If complainants are dissatisfied with the resolution, they have the right to appeal. The appeal process will involve a review by a designated authority not previously involved in the complaint.

7. Feedback and Improvement

7.1 Feedback

We encourage complainants to provide feedback on our complaints process to help us continually improve.

7.2 Policy Review

This Complaints Policy is periodically reviewed and updated to ensure its effectiveness in addressing complaints.

8. Contact Information

For filing a complaint or seeking information related to the complaints process, please contact: